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need more info from CSQsSummary

Unanswered Question
May 8th, 2006
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I'm getting data from CSQsSummary table in db_cra db, but it's missing one value that I need: current longest wait time. It shows longest wait time for the day, but not current longest.


I think I can somehow get it from contactQueueDetail and contactCallDetail, but I'm just not sure how to link those 2 together.


Also, how can I get a list of all call details currently in wait queue?


Thanks.

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AndrewDeren Fri, 05/12/2006 - 13:03
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Thank, but that link is for historical reports. I'm looking at real time data. Specifically I need current call info from the waiting queue.

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