need more info from CSQsSummary

AndrewDeren · ‎05-08-2006

I'm getting data from CSQsSummary table in db_cra db, but it's missing one value that I need: current longest wait time. It shows longest wait time for the day, but not current longest.

I think I can somehow get it from contactQueueDetail and contactCallDetail, but I'm just not sure how to link those 2 together.

Also, how can I get a list of all call details currently in wait queue?

Thanks.

mchin345 · ‎05-12-2006

Try this link

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_chapter09186a0080146c43.html

AndrewDeren · ‎05-12-2006

Thank, but that link is for historical reports. I'm looking at real time data. Specifically I need current call info from the waiting queue.