Queuing problem using acc

Unanswered Question
May 19th, 2006
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I am using accconfig.bat to queue calls to a number and I have a problem where when the call transfers it queues for the default time before ringing the phone even when the number is not busy. I want it to transfer directly and only queue when the line is busy. Has anyone come across this issue??

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etmarcof Fri, 05/19/2006 - 08:14
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Hi,


Try that:

Uncheck always route member in:

Cisco CM attendant console>hunt group for that number.

ewilkinson Fri, 05/19/2006 - 08:23
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Thanks it does work if I do that but then the number doesn't go to voicemail after queuing for the set time. Is there a way round that?


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