Uniy-PA intergation

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May 19th, 2006
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Hello guys,

I have an issue with Personal Assistance and Unity Integration. I dial the PA number and ask for VoiceMail, the system asks me to enter the pin number, after entering the PIN number (The one configured in CallManager)it waits for 10-15 seconds and says "Unable to access your Mailbox and transfers me to the Unity pilot number. Is there any thing that I did wrong? Could you please help?



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gpulos Fri, 05/19/2006 - 11:22
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is your PA server a member server in the domain used for unity?

if so, do PAServer and PAWebadmin services logOn with domainAdmin privileges?

if using exchange: do you have '%PAROOT%\bin\outlook' added to the server path?

do you have hostName resolution for the unity server on the pa server?

does PA have sendAs & receiveAs permissions on the exchange server?

also, verify your messaging configuration on the PA server. see link below for more info:


bahman.tajkarim... Sun, 05/21/2006 - 09:52
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The answer for all questions is YES. When I use Test Attributs button in the Messaging Configuration page form PA, I can clearly access the Corporate Directory Query and the Message Store Query resualts for any users, but I still can't access the Mailbox through PA. Is there anything else that I have to check?


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