Uniy-PA intergation

Unanswered Question
May 19th, 2006
User Badges:

Hello guys,

I have an issue with Personal Assistance and Unity Integration. I dial the PA number and ask for VoiceMail, the system asks me to enter the pin number, after entering the PIN number (The one configured in CallManager)it waits for 10-15 seconds and says "Unable to access your Mailbox and transfers me to the Unity pilot number. Is there any thing that I did wrong? Could you please help?


Thanks,


BT

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
gpulos Fri, 05/19/2006 - 11:22
User Badges:
  • Blue, 1500 points or more

is your PA server a member server in the domain used for unity?


if so, do PAServer and PAWebadmin services logOn with domainAdmin privileges?


if using exchange: do you have '%PAROOT%\bin\outlook' added to the server path?


do you have hostName resolution for the unity server on the pa server?


does PA have sendAs & receiveAs permissions on the exchange server?


also, verify your messaging configuration on the PA server. see link below for more info:


http://www.cisco.com/en/US/products/sw/voicesw/ps2026/products_configuration_example09186a00800b6b36.shtml

bahman.tajkarim... Sun, 05/21/2006 - 09:52
User Badges:

The answer for all questions is YES. When I use Test Attributs button in the Messaging Configuration page form PA, I can clearly access the Corporate Directory Query and the Message Store Query resualts for any users, but I still can't access the Mailbox through PA. Is there anything else that I have to check?

Actions

This Discussion