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Brandon Buffin Fri, 05/26/2006 - 06:00
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We have IPCC Express integrated with AD and have been very happy with it. The big perk is that agents use the same username/password for the agent desktop as they do for logging in to the domain. Keep in mind that IPCC does become fully dependent on AD, so make sure that your AD infrastructure is highly available. Also, IPCC will only point to a single domain controller, so redundancy and load balancing would have to be accomplished through DNS or some other means.


Hope this helps. If so, please rate the post.


Brandon

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