We've recently upgraded Unity from 3.1.5 to 4.2 running with Exchange 2000 and a Nortel switch.
With the upgrade we have noticed the subjects of the messages were slightly different. I know 4.2 allows the subjects to be customized now through the Advanced Settings tool which is a great idea.
We got it set for the internal calls to the way it used to be but are still having some issues for the external calls.
For the Subject line customization, Unknown caller messages - which is used for the external callers, it is currently set to "Message from an unidentified caller (%CALLERID%)"
Our users are used to it just stating "Message from %CALLERID%", which I can easily change it to but if we then get a call from a number with CallerID blocked, the subject reads "Message from" with no number or no unidentified caller. Is there a way to only have it state unidentified caller for calls that don't get passed the caller id information?
So calls with caller ID would read:
"Message from %CALLERID%"
Unknown number would read:
"Message from unidentified caller"
This is how it worked with 3.1.5 and I'm trying to figure out if we can make it look the same for our end users.
Any replies are greatly appreciated.