I would like to know if it is possible to have agents taking calls from multiple csq's and have diffrent priority on the csq's.
What I want is for the high priority csq calls to be answered first. So if CSQ_1 have low priority and CSQ_2 have high priority all calls in CSQ_2 will be answered first, even if they were queued later than the calls in CSQ_1.
Is this possible or is the priority only within one csq?
We use IPCC Express 3.5(4).