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Can not forward calls

Unanswered Question
Jun 8th, 2006
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Brand new installation of CCM 4.1(3) SR6, we are unsbale to forward calls to external or internal numbers using the phone (softkey forwardall). it says "database error" on the phone when we try to do it?? any ideas??

However if we make the change on the callmanager administration page it takes it and lets us forward calls.

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Rob Huffman Thu, 06/08/2006 - 14:48
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Hi Navin,

Sounds like a replication problem. Is the phone registered to a subscriber? If so the SQL Subscription may be broken. Have a look at these docs;

Cisco CallManager Issues with Call Forward All


Reestablishing a Broken CallManager Cluster SQL Subscription with Cisco CallManager


Hope this helps!


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jbarcena Fri, 06/09/2006 - 06:17
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Please wait five seconds after you press the CFwdALL softkey before you enter the number.

Let me know if you experience the problem with that.


jbarcena Fri, 06/09/2006 - 06:18
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Also restarting the DataBaseLayerMonitor service is a good workaround while having issues with the CallForward.


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