This is a new Unity installation with an Integration with Call Manager Express (CCME) 4.0.
When a caller is picked up by the Opening Greeting Call Handler, the caller has the option to dial a subscribers extension directly and by-pass the greeting. The caller hears the message "please wait while I try that extension" but then the caller is put on hold indefinately.
Am I missing something here? Why is the caller put on hold - for several minutes?