06-10-2006 02:06 PM - edited 03-18-2019 06:00 PM
This is a new Unity installation with an Integration with Call Manager Express (CCME) 4.0.
When a caller is picked up by the Opening Greeting Call Handler, the caller has the option to dial a subscribers extension directly and by-pass the greeting. The caller hears the message "please wait while I try that extension" but then the caller is put on hold indefinately.
Am I missing something here? Why is the caller put on hold - for several minutes?
06-11-2006 10:43 AM
What version of Unity/TSP and CME are you using? For CME, is it 12.4(4)XC1?
06-11-2006 11:35 AM
Here are the version notes:
CME version is 12.4(4)XC
Unity is build 4.0(5.0)
TSP Version is 8.1(2)2
06-11-2006 03:46 PM
Go to SQL Enterprise Manager > Unity Server > Unitydb > Tables > Messaging Rules, and look for the record that has the time expired different than null. For example, 11/20/2004. Change it to null. This helps the call handler to start work without the issue.
06-11-2006 04:05 PM
!!! FIXED !!!
Issue resolved - in the integration menu there's a check box that asks if the server is a Call Manager Express. I swear that was checked - maybe in the lab it was. Once this was checked and saved I restarted the unity server and all was fixed.
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