06-23-2006 01:33 AM
Hi,
I recently upgraded to Common Services V.3.0.4. When I bring up the Summary Window via Device Centre - Select Device it is blank. Function buttons are still available.
LMS is 2.5. Platform is Solaris 5.8.
Anyone got any ideas why this might be happening?
Regards,
Pat
06-24-2006 04:30 PM
This is typically a problem with Tomcat. This used to be an issue when a proxy server was set, but that is fixed in CS 3.0.4. Therefore, the problem should generate an error in /opt/CSCOpx/MDC/tomcat/logs/stdout.log. If you tail -f this file then reproduce the problem in Device Center, you should see a Java stack trace or some other kind of error.
06-26-2006 03:50 AM
Hello,
Here's some of the error log that was generated when trying to bring up the device summary.
What do you advise?
:::[Mon Jun 26 10:24:33 BST 2006] Context:/cwhp SessionID:69C50DF0EE967096A3F20DC4AB0D621C CoreID:094E567EC2AD479176BA74805C00C1E1
[Mon Jun 26 10:24:33 BST 2006] CoreContextNexus ValidateConnection:true
[Mon Jun 26 10:24:33 BST 2006] Invoke doLicenseCheck!
[Mon Jun 26 10:24:33 BST 2006] DoLicenseCheck Returned:true
[Mon Jun 26 10:24:33 BST 2006] UII Tasks found! Lookup for CAM Tasks and then call CAM APIS!
[Mon Jun 26 10:24:33 BST 2006] Task name cmf_dc found in the UII Tasks XML file. Fetching the privileges!
DEBUG:appID for context:/cwhp from CCR:cwhp
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Inside Device Center Action class
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Starting Threads
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of starting Threads
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Start of OGS Processing
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of OGS Processing
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting Cache instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Creating CMIC Interactor instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting DCR Instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Obtained DCR Instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : Inside Creategroups function
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DCRInteractor : getPIDMData] : Inside the function getGroupsAndObjects
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [CMICInteractor : GetApplications] : Inside function GetApplications
[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Total number of records to search :128
[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Matched records number :38
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [CMICInteractor : GetApplications] : CMIC return hash size is = 6
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DCRInteractor : getPIDMData] : PIDM return hash size is = 1061
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : returning from Creategroups function
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained parameters are :[ DeviceID = null ] and [ device = null ]
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained ipAddress =null
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained objectId =null
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained displayName =null
06-26-2006 03:52 AM
Hello,
Here's some of the error log that was generated when trying to bring up the device summary.
What do you advise?
:::[Mon Jun 26 10:24:33 BST 2006] Context:/cwhp SessionID:69C50DF0EE967096A3F20DC4AB0D621C CoreID:094E567EC2AD479176BA74805C00C1E1
[Mon Jun 26 10:24:33 BST 2006] CoreContextNexus ValidateConnection:true
[Mon Jun 26 10:24:33 BST 2006] Invoke doLicenseCheck!
[Mon Jun 26 10:24:33 BST 2006] DoLicenseCheck Returned:true
[Mon Jun 26 10:24:33 BST 2006] UII Tasks found! Lookup for CAM Tasks and then call CAM APIS!
[Mon Jun 26 10:24:33 BST 2006] Task name cmf_dc found in the UII Tasks XML file. Fetching the privileges!
DEBUG:appID for context:/cwhp from CCR:cwhp
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Inside Device Center Action class
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Starting Threads
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of starting Threads
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Start of OGS Processing
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of OGS Processing
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting Cache instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Creating CMIC Interactor instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting DCR Instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Obtained DCR Instance
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : Inside Creategroups function
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DCRInteractor : getPIDMData] : Inside the function getGroupsAndObjects
[ Mon Jun 26 10:24:33 BST 2006 ] INFO [CMICInteractor : GetApplications] : Inside function GetApplications
[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Total number of records to search :128
[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Matched records number :38
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [CMICInteractor : GetApplications] : CMIC return hash size is = 6
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DCRInteractor : getPIDMData] : PIDM return hash size is = 1061
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : returning from Creategroups function
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained parameters are :[ DeviceID = null ] and [ device = null ]
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained ipAddress =null
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained objectId =null
[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained displayName =null
06-26-2006 07:43 AM
Problem sorted.
I was using Java 1.4.2_04, now upgraded to 1.4.2_10 which works fine.
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