Volume in Voicemail

lyle.langston · ‎06-29-2006

I have a Unity 4.0(4) server integrated with Exchange 2003 for Unified messaging. One user reports that he has been getting voiemails at an inaudible tone; I checked his profile settings and did not find anything. Is there a setting to adjust the volume of the recorded object? No one else seems to have this problem but him, but I wanted to see if it could be changed.

Ginger Dillon · ‎06-29-2006

Hi -

The volume depends upon how the user is listening to the voice message:

1. If using ViewMail and playback to PC speakers, several things to check:

- Audio volume properties - make sure Volume is not muted

- PC speaker control volume

- Volume control in Media Master control form

2. If using TUI:

- Handset volume setting on IP phone

- Depending upon your Unity conversation type:

To Change Playback Volume by Phone (Standard Conversation Style)

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While listening to a message, toggle among these volume settings to adjust the volume of the message:

Press 5 once Increases the volume.

Press 5 again Decreases the volume.

Press 5 again Returns the volume to normal.

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To Change Playback Volume by Phone (Optional Conversation 1 Style)

While listening to a message, toggle among these volume settings to adjust the volume of the message:

Press 9 Increase the volume.

Press 7 Decrease the volume.

Press 8 Return the volume to normal.

That is the method to change the volume of a single greeting. In the Unity Assistant, the subscriber can adjust the TUI playback volume to Low, medium, or high. This might be another option for your user.

Ginger

lyle.langston · ‎06-30-2006

Thanks! Having the user change the volume worked out. He had it set to low on the PCA.