06-29-2006 09:01 AM - edited 03-18-2019 06:04 PM
I have a Unity 4.0(4) server integrated with Exchange 2003 for Unified messaging. One user reports that he has been getting voiemails at an inaudible tone; I checked his profile settings and did not find anything. Is there a setting to adjust the volume of the recorded object? No one else seems to have this problem but him, but I wanted to see if it could be changed.
06-29-2006 12:42 PM
Hi -
The volume depends upon how the user is listening to the voice message:
1. If using ViewMail and playback to PC speakers, several things to check:
- Audio volume properties - make sure Volume is not muted
- PC speaker control volume
- Volume control in Media Master control form
2. If using TUI:
- Handset volume setting on IP phone
- Depending upon your Unity conversation type:
To Change Playback Volume by Phone (Standard Conversation Style)
-----------------------------------------------------
While listening to a message, toggle among these volume settings to adjust the volume of the message:
Press 5 once Increases the volume.
Press 5 again Decreases the volume.
Press 5 again Returns the volume to normal.
-----------------------------------------------------
To Change Playback Volume by Phone (Optional Conversation 1 Style)
While listening to a message, toggle among these volume settings to adjust the volume of the message:
Press 9 Increase the volume.
Press 7 Decrease the volume.
Press 8 Return the volume to normal.
That is the method to change the volume of a single greeting. In the Unity Assistant, the subscriber can adjust the TUI playback volume to Low, medium, or high. This might be another option for your user.
Ginger
06-30-2006 06:09 AM
Thanks! Having the user change the volume worked out. He had it set to low on the PCA.
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