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Most of the Calls are getting disconnected immediately, once it is transfer

Unanswered Question
Jun 30th, 2006
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Most of the Calls are getting disconnected immediately, once it is transferred to the Route Point.


SETUP:


PSTN => NON IOS MGCP GATEWAY => CCM => TRANSLATION PATTERN =>ROUTE POINT => QUEUING CTI PORTS => CALL LANDING TO L1-SKILL AGENT PHONE =>INCASE OF ESCALATION, TRANSFER THE CALL TO L2 SKILL GROUP QUEUE.


When transfering the calls from the L1 Agent to the L2 Skill Group Queue, the Calls were getting disconnected.



Call Manager version 4.1.3 sr3a


Gateway : Non-IOS MGCP 6608 E1 DIGITAL ACCESS PRI


ICM Version 6.0 sr3


IVR Version 3.5(2)

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