DiRT won't backup messages

d-hill · ‎06-30-2006

I am running Unity ver 4.03 sr1 as a standalone voice mail only box. Windows 2000 and Exchange 2000 all on the same box. I am trying to move the Unity to a new box. When I do the DiRT backup it backs up the EADMIN mailbox but no other mailbox.

I get this in the ExMerge.log :

14:35:39] (Thread1)Copying data from mailbox 'Stephanie Gaster' ('StephanieG') on Server 'SCCUNITY' to file 'D:\CALLMANAGER BACKUP\UNITYSAVEALL\MESSAGES\STEPHANIEG.PST'.

[14:35:40] (Thread2)Errors encountered. Copy process aborted for mailbox 'WBMM WorkStudy' ('WBMMW').

[14:35:40] For more information, please refer to file D:\Callmanager Backup\UnitySaveall\ExMerge-(Thread2).LOG

[14:35:40] (Thread2)Copying data from mailbox 'WB HelpDesk' ('WBH') on Server 'SCCUNITY' to file 'D:\CALLMANAGER BACKUP\UNITYSAVEALL\MESSAGES\WBH.PST'.

[14:35:41] (Thread3)Errors encountered. Copy process aborted for mailbox 'Steve Rheinschmidt' ('SteveR').

[14:35:41] For more information, please refer to file D:\Callmanager Backup\UnitySaveall\ExMerge-(Thread3).LOG

and this in the ExMerge-(Thread2).LOG :

[13:48:51] Logging Level: Minimum

[13:48:51] Initializing worker thread (Thread2)

[13:48:51] (Thread2) processing the range of mailboxes from 'WBMM WorkStudy' to 'Judy Houseal' (index 134 to 200)

[13:48:51] Using locale 0x409 and code page 1252 to connect to mailbox

[13:48:51] Copying data from mailbox 'WBMM WorkStudy' ('WBMMW') on Server 'SCCUNITY' to file 'D:\CALLMANAGER BACKUP\UNITYSAVEALL\MESSAGES\WBMMW.PST'.

[13:48:51] Successfully initialized MAPI.

[13:48:54] Successfully created profile.

[13:48:54] Successfully initialized MAPI.

[13:48:54] MAPI Logon successful.

[13:48:54] Error extracting information from server DN '' (CMapiSession::GetInfoFromProfile)

[13:48:54] Errors encountered. Copy process aborted for mailbox 'WBMM WorkStudy' ('WBMMW').

[13:48:55] Using locale 0x409 and code page 1252 to connect to mailbox

[13:48:55] Copying data from mailbox 'WB HelpDesk' ('WBH') on Server 'SCCUNITY' to file 'D:\CALLMANAGER BACKUP\UNITYSAVEALL\MESSAGES\WBH.PST'.

[13:48:55] Successfully initialized MAPI.

[13:48:58] Successfully created profile.

[13:48:58] Successfully initialized MAPI.

[13:48:58] MAPI Logon successful.

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Thanks

Don

lindborg · ‎07-01-2006

Of course DiRT is just using Microsoft's ExMerge to get your messages into PST files - this looks like a known issue with ExMerge not handling some special characters in server/mailstore names (i.e. "'" or spaces) - I've seen those kinds of error messages in those cases.

usually what I reccomend folks do is just use ExMerge stand alone and take DiRT out of the picture - DiRT is not related to the problems you're having here. If you run it from the Exchsvr\bin\ folder it has it's own little GUI and you can do just a backup of a single user that's having problems to narrow it down - if you search around in the newsgroups on that error, you'll find a number of posts related to server names and such.

d-hill · ‎07-01-2006

I found the problem. The user account had hide from directory checked. Thanks for pointing me in the right direction.

Don