I'm currently trying to set up some reason codes for 'Not Ready' and 'Logout' States. The 'Not Ready' reason codes seem to work fine but when I try to logout to test the logout reason codes, the CTI OS agent desktop just crashes. In the Agent Desktop Settings in ICM, if 'logout reason required' is unticked then it does not crash but then no reason codes appear either. Unfortunately, it is not providing any error messages or codes, so I can't troubleshooot properly. Using ICM 6 and CTI OS 6.0.0 sr3. Any help will be highly appreciated.