I have a problem I just can't find the answer to. I am certain tha the answer would be easy, but right now, I'm lost.
Here is a quick description of the problem (CCM 4.1.3 btw.)
If a call to DN 1111 in partition X is not answered (internal and external), it is redirected to the operator at DN 3001 in partition Y.
However, if a call to DN 2222 is answered, then manually transfered to DN 1111 and not answered. The call is dropped (and a busy signal is issued) when it is supposed to redirect to DN 3001.
The strange thing is: if I but the DN 3001 in partition X (Same as DN 1111), the redirection works.
Short summary: When a direct inbound call to any DN is timed out and then redirected to another DN. It works.
When a call has been transfered to a DN, and then is timed out. Redirection is only successfull within the "current" partition.
Which CSS is used when a call is transfered, and then redirected (timed out). It is clear to me, that it does not use the CSS defined in line-config of the phone.
Any good answers?