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Customizing prompts by date and time with CME B-ACD

sboukef
Level 1
Level 1

‎07-21-2006 01:45 AM - edited ‎03-13-2019 02:16 PM

Hello,

Is it possible to customize prompts by time and date only with CME B-ACD ?

Is CUE absolutely need for this functionnality (avoiding caller to wait to and agent to be available whereas no agents are available at all)

Thank you.

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