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Unity connection - DiRT backup error

Unanswered Question
Aug 18th, 2006
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Hi I'm changing my unity connection to another hardware box, I have the same software versions installed.


When I try to backup my existing server, it does not backup "UnityDirDBBackUp.sql" & "UnityMbxDB1BackUp.sql".


This is the Backup log.


8/17/2006 10:30:47 PM: Backing up UnityDirDB SQL table to: E:\New Folder\Streams\UnityMbxDB1\2006.07.27-14.11.02.796\


8/17/2006 10:30:47 PM: (error) in cmbBackup routine:[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open backup device 'E:\New Folder\Streams\UnityMbxDB1\2006.07.27-14.11.02.796\UnityDirDBBackUp.sql'. Device error or device off-line. See the SQL Server error log for more details.

[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally. number= 0


8/17/2006 10:30:47 PM: Backing up UnityMbxDB1 SQL table to: E:\New Folder\Streams\UnityMbxDB1\2006.07.27-14.11.02.796\


8/17/2006 10:30:47 PM: (error) in cmbBackup routine:[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open backup device 'E:\New Folder\Streams\UnityMbxDB1\2006.07.27-14.11.02.796\UnityMbxDB1BackUp.sql'. Device error or device off-line. See the SQL Server error log for more details.

[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally. number= 0


I've attached the full log file.


Can someone please help.

Joel











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lindborg Fri, 08/18/2006 - 07:58
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Is E a mapped drive by any chance? I'm guessing it is.


Try backing up to a local drive and then copying the backup off box - most times when I see these errors it's because the account associated with the SQL services do not have rights to update the remote folders - it's not the account you're logged in as, it's the one associated with the SQL services here.


The easiest way to do this is to use the "two hop" backup method - this is why I added that option.

joel.paulraj Fri, 08/18/2006 - 08:14
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Hey thanks Lindborg,


E: is a local drive, I was reading about this two hop backup and I also tried backing up to C: drive, still I get the same error.

lindborg Fri, 08/18/2006 - 08:35
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  • Cisco Employee,

Well, those errors are being returned from SQL on a standard backup request - those aren't DiRT errors so I'm not sure what else to suggest. I guess I would try doing a backup to a short path name just to be sure the space in the path isn't tripping you up (it shouldn't be - I just tested my connection 1.2 install and it handles this fine).


Also, I don't suppose anti virus software or CSA is in play here? Just a thought...

joel.paulraj Fri, 08/18/2006 - 22:48
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I upgraded the DiRT version from 2.0.6 to 2.0.7 and it worked...thanks for ur help

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