I have followed the 4.0 manual exactly to create the JTAPI trigger, but I get the message
"Could not create CTI Route Point and corresponding Line on CallManager."
In previous versions of IPCC, I made the RP in the callmanager, associated the RP with the jtapi user and then I could make the trigger in the CRS admin tool. Now it does not let me do this. The CRS admin tool wants to make the RP and doo the association itself, so it seems. When I make the RP manually, the CRS admin tool complains that the RP already exists.
However, when I delete the RP and the associates line (completely) I get the above message. I must be missing something, but I can't think what.