×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

CSQ or SKILL Information in IP Phone Agent

Answered Question
Sep 2nd, 2006
User Badges:

Hi,


I'm using IPCC Express Enhanced 4.0.4 with 9 CSQ and 10 Skills

Is possible for the agent see what the CSQ or Skill was choosed by te caller using the IP Phone Agent with CDA 6.1.4


I wanna have the same information displayed in the Figure 5. Cisco Unified Phone Agent Skill Statistics Display available in the following link, but I think is only available in the 4.5 Version (Is correct ?)


http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_data_sheet09186a0080091de7.html


Thanks in Advanced


Andre Lomonaco

Correct Answer by pradeepde about 10 years 11 months ago

Yes, it's only available in version 4.5

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
pradeepde Thu, 09/07/2006 - 08:40
User Badges:
  • Bronze, 100 points or more

Yes, it's only available in version 4.5

Actions

This Discussion