- Silver, 250 points or more
I've integrated a CME 4.x with a Unity server. My problem is: when phone1 is busy, or noan, on CME I forward the call to the Unity pilot number (to leave a message on phone1 mailbox), but I hear the generic opening greatings, and not the specific subscriber mailbox greatings.
But when I call the Unity pilot number from phone1, I could login with phone1 password and check the phone1 mailbox (that is, Unity recognizes the phone1 extension).
That problem is only for calls from outside ... phone2 (on the same CME system) is redirected correctly to phone1 mailbox, and not generic mailbox.
Any advice to help me to find the mistake will be appreciated.
Thank you very much