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CME and Unity 405

Answered Question
Sep 17th, 2006
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Hi folks,


I've integrated a CME 4.x with a Unity server. My problem is: when phone1 is busy, or noan, on CME I forward the call to the Unity pilot number (to leave a message on phone1 mailbox), but I hear the generic opening greatings, and not the specific subscriber mailbox greatings.

But when I call the Unity pilot number from phone1, I could login with phone1 password and check the phone1 mailbox (that is, Unity recognizes the phone1 extension).


That problem is only for calls from outside ... phone2 (on the same CME system) is redirected correctly to phone1 mailbox, and not generic mailbox.


Any advice to help me to find the mistake will be appreciated.


Thank you very much

Regards

Andrea

Correct Answer by Chris Deren about 10 years 11 months ago

Do you have dialplan-pattern defined on CME?

If yes, try using the full 10 digit number as alternate extension in Unity.


Chris

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Rob Huffman Sun, 09/17/2006 - 07:22
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Hi Andrea,


I have never set this up so please forgive me if this is off base, but I found the question very interesting so I thought I would check it out.Have you tried this setting;


parameter "OperExtn" "6444" instead of;

parameter "OperExtn" "6401"


Voice Mail Pilot Number Operation

The Cisco Unity Express voice mail application has a single entry point number (pilot number) for all types of calls. A caller can presented with a mailbox login prompt or with a greeting to leave a message, depending on how the call is directed to the voice mail pilot number. Specifically, it depends on the content of the "redirected number" field in the call setup message that enters Cisco Unity Express.


If the "last redirected number" field is present (which means the call terminated to an extension first and was subsequently redirected to the voice mail pilot via a call forward feature), the following rules are applied:


If the extension in the "last redirected number" field has a mailbox, Cisco Unity Express assumes that it is a call-forward from the subscriber's phone and the mailbox's greeting is played to the caller.


If the extension in the "last redirected number" field has no mailbox, then the call is transferred to the "Voice Mail Operator" extension after an announcement. The default setting for the "Voice Mail Operator" is the AA pilot number, but you can change this to any extension (use the Voice Mail > Call Handling GUI window).


If the "last redirected number" field is not present (which means the caller dialed the voice mail pilot number directly), then Cisco Unity Express assumes that the subscriber is calling into voice mail to retrieve messages and the subscriber login prompt is played and the following rules are applied:


If the caller (the "calling number" field) has a mailbox on the system, then the caller is prompted to enter a PIN.


If the caller (the "calling number" field) does not have a mailbox on the system, then the caller is prompted for an ID (extension) and a PIN.


Cisco Unity Express cannot be configured to enter a mailbox based on the "first redirected number" because this is not currently (up to and including Cisco Unity Express 2.1) a field provided to Cisco Unity Express by the associated call agent (Cisco CME or Cisco CallManager). If a call is redirected to Cisco Unity Express, the mailbox associated with the "last redirected number" field is entered.


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_implementation_design_guide_chapter09186a0080406670.html#wp1008328


Hope this helps!

Rob

Correct Answer
Chris Deren Sun, 09/17/2006 - 19:25
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Do you have dialplan-pattern defined on CME?

If yes, try using the full 10 digit number as alternate extension in Unity.


Chris

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