We had to change the user ID associated with our front desk 7960G phone and restart the phone. This phone had been configured with two add-on modules, 7914 units.
After the reset, the add-on modules lights were red, display on the modules was blank and the 7960G phone had no dial tone.
For a temporary fix, I disconnected the add-on units and reconfigured the phone as a 7960 without add-ons. It got dial tone back. But now we don't have the expansion modules.
I had opened a TAC on the 7914 modules earlier and had finally gotten them working after upgrading the 7960G firmware to 7.2(3), load P00307020300. I have not changed the firmware -- it is still 7.2(3) on the 7960G. The load for the 7914 units is S00105000100. Also not changed.
Has anyone else seen this behavior with 7914 modules after a restart of the phone?
We are using CME 3.2 on Cisco IOS 12.3(11)T10. (I know that the version 7 firmware for the 7960G is *not* the standard firmware for use with CME, but the Cisco tech I worked with on the TAC did recommend it in this instance.)