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After reset of 7960G, 7914 modules not working

Unanswered Question
Sep 18th, 2006
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We had to change the user ID associated with our front desk 7960G phone and restart the phone. This phone had been configured with two add-on modules, 7914 units.


After the reset, the add-on modules lights were red, display on the modules was blank and the 7960G phone had no dial tone.


For a temporary fix, I disconnected the add-on units and reconfigured the phone as a 7960 without add-ons. It got dial tone back. But now we don't have the expansion modules.


I had opened a TAC on the 7914 modules earlier and had finally gotten them working after upgrading the 7960G firmware to 7.2(3), load P00307020300. I have not changed the firmware -- it is still 7.2(3) on the 7960G. The load for the 7914 units is S00105000100. Also not changed.


Has anyone else seen this behavior with 7914 modules after a restart of the phone?


We are using CME 3.2 on Cisco IOS 12.3(11)T10. (I know that the version 7 firmware for the 7960G is *not* the standard firmware for use with CME, but the Cisco tech I worked with on the TAC did recommend it in this instance.)


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mlevenstein Mon, 09/18/2006 - 15:21
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OK, never mind. After a second reset, it all came back. Odd. Maybe I didn't wait long enough, since it starts out with the lights all red.

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