Hunt/Line Group Configuration Issue

Answered Question
Sep 20th, 2006

Is there a way to configure a huntgroup to goto a voicemail box as the last member in CallManager 4.1(3)? When I setup the hunt list to goto the Unity line group, the call doesn't goto to the greeting prompt, it goes to the login/password Unity prompt

I have this problem too.
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Correct Answer by Tommer Catlin about 8 years 9 months ago

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

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Overall Rating: 5 (1 ratings)
Correct Answer
Tommer Catlin Wed, 09/20/2006 - 09:46

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

gpulos Wed, 09/20/2006 - 11:35

is the last entry in your huntList the first entry of the unity lineGroup? if not, make it so and try again.

(just thinking out loud here)

mtriebwa Wed, 09/20/2006 - 14:29

Figured it out, the pilot point configuration for the hunt group has been changed so the no answer field points to our voicemail pilot.

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