Hunt/Line Group Configuration Issue

Answered Question
Sep 20th, 2006

Is there a way to configure a huntgroup to goto a voicemail box as the last member in CallManager 4.1(3)? When I setup the hunt list to goto the Unity line group, the call doesn't goto to the greeting prompt, it goes to the login/password Unity prompt

I have this problem too.
0 votes
Correct Answer by Tommer Catlin about 7 years 7 months ago

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

  • 1
  • 2
  • 3
  • 4
  • 5
Average Rating: 5 (1 ratings)
Correct Answer
Tommer Catlin Wed, 09/20/2006 - 09:46

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

gpulos Wed, 09/20/2006 - 11:35

is the last entry in your huntList the first entry of the unity lineGroup? if not, make it so and try again.

(just thinking out loud here)

mtriebwa Wed, 09/20/2006 - 14:29

Figured it out, the pilot point configuration for the hunt group has been changed so the no answer field points to our voicemail pilot.

Actions

Login or Register to take actions

This Discussion

Posted September 20, 2006 at 9:39 AM
Stats:
Replies:3 Avg. Rating:5
Views:144 Votes:0
Shares:0
Tags: No tags.

Discussions Leaderboard