I'm struggling to get my head around something....
I've got two sites wanting to run a 150 agents IPCC system with HA as redundancy is important to them.
I understand that both CRS servers need to be at just one site (let's say Site A). However, can I have the CTI servers one at the CRS site and one at the other?
Will there be an issue if the CTI Manager at site A fails and they use the CTI Manager at site B?
The alternative is either to have both CallManagers at site A (not good for site B) or to add a third CallManager which seems a bit of overkill.
Out of interest, there is 100Mb between the two sites and they are both in the same town - I don't understand why CRS can't failover to this second site but would appreciate your reasoning?
Your advice would be much appreciated.