I'm experiencing an issue with accessing the CDR Analysis and Reporting.
Whenever I log in, I receive an error stating "LDAP Access Error. Contact System Administrator." This began suddenly after some maintenance reboots. (No changes were made prior to the reboot.)
I am running CallManager 4.1(3) and it is integrated with Active Directory.
I checked the "CiscoAdminRepToolAdminGroupUsers" group in AD and it does include the account I have been using to access CDR. I have checked the directoryconfig.ini file and it appears to contain all of the correct information. I am not experiencing any problems using other accounts authenticated through AD (e.g. ccmadministrator).
On the advice of an older posting in this group, I removed the AD group with my CDR user in it. Once I did this, I was able to access CDR with the default admin/admin login, but I receive the same LDAP error when I go to the Admin Rights page and try to restore rights to the appropriate users.
I have added the IP and hostname of the server handling these AD requests to the hosts and lmhosts file on each of the CallManagers, and verified this using nbtstat -c and ipconfig /displaydns commands via a Command Prompt.
Any ideas? Thanks in advance.
-Try to re-run AD Plugin if that doesnt help...
Verify that art.ini is populated correctly:
dn=cn=Administrator, cn=Users, dc=domain1,dc=cisco,dc=com
You can copy this from DirectoryConfiguration.ini under Dcdsrvr folder.
When login fails, look in the Tbl_Error_log table in the art db and check for most recent errors and gather sniffer trace from CCM using netmon in order to see LDAP traffic.
Let us know