What is IPCC

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lpezj Sat, 10/21/2006 - 23:15
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Esa,


You could check these guides in order to get a good knowlodge about IPCC.


If you are referring to IPCC Exoress, check this one:


http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80331ee7.pdf


If you are referring IPCC Enterprise, check this other:


http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_book09186a008057a473.html


Hope this helps,


Juan Luis

esa786_2 Sun, 10/22/2006 - 06:20
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Hi Juan Thank you for your response.it is useful link where i can find info about IPCC.

regards

Esa

Rob Huffman Sun, 10/22/2006 - 07:30
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Hi Esa,


Here are some good guides for IPCC, which used to be known as CRA and CRS. The name has changed to IPCC but the purpose is still basically customer call centre applications;


Getting started with IPCC


http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1689/ccmigration_09186a00804a2a00.pdf


Cisco IPCC Express Maintenance and Recovery Guide


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801bf503.shtml


Getting Started with Cisco Customer Response Applications


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_guide_chapter09186a0080193d19.html


Hope this helps!

Rob


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