What is IPCC

Unanswered Question
lpezj Sat, 10/21/2006 - 23:15

Esa,

You could check these guides in order to get a good knowlodge about IPCC.

If you are referring to IPCC Exoress, check this one:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80331ee7.pdf

If you are referring IPCC Enterprise, check this other:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_book09186a008057a473.html

Hope this helps,

Juan Luis

esa786_2 Sun, 10/22/2006 - 06:20

Hi Juan Thank you for your response.it is useful link where i can find info about IPCC.

regards

Esa

rob.huffman Sun, 10/22/2006 - 07:30

Hi Esa,

Here are some good guides for IPCC, which used to be known as CRA and CRS. The name has changed to IPCC but the purpose is still basically customer call centre applications;

Getting started with IPCC

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1689/ccmigration_09186a00804a2a00.pdf

Cisco IPCC Express Maintenance and Recovery Guide

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801bf503.shtml

Getting Started with Cisco Customer Response Applications

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_guide_chapter09186a0080193d19.html

Hope this helps!

Rob

Please remember to rate helpful posts.....

Actions

This Discussion