What is IPCC

esa786_2 · ‎10-21-2006

pls Explain, what is IPCC, what is the use of IPCC. Where can i get info on this, what book should i read to know thoroughly about IPCC,please give me the link or send the book to my mail id

esa786@gmail.com

Thanks

Esa

lpezj · ‎10-21-2006

Esa,

You could check these guides in order to get a good knowlodge about IPCC.

If you are referring to IPCC Exoress, check this one:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80331ee7.pdf

If you are referring IPCC Enterprise, check this other:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_book09186a008057a473.html

Hope this helps,

Juan Luis

esa786_2 · ‎10-22-2006

Hi Juan Thank you for your response.it is useful link where i can find info about IPCC.

regards

Esa

Rob Huffman · ‎10-22-2006

Hi Esa,

Here are some good guides for IPCC, which used to be known as CRA and CRS. The name has changed to IPCC but the purpose is still basically customer call centre applications;

Getting started with IPCC

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1689/ccmigration_09186a00804a2a00.pdf

Cisco IPCC Express Maintenance and Recovery Guide

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801bf503.shtml

Getting Started with Cisco Customer Response Applications

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_guide_chapter09186a0080193d19.html

Hope this helps!

Rob

Please remember to rate helpful posts.....

esa786_2 · ‎10-22-2006

hi Rob. Thank you for your help to send the link for IPCC.I have rated aswell.pls mail me ur mail id so that if i have doubts i can contact u. esa786@gmail.com

Regards

Esa