10-21-2006 05:04 PM - edited 03-14-2019 12:12 AM
pls Explain, what is IPCC, what is the use of IPCC. Where can i get info on this, what book should i read to know thoroughly about IPCC,please give me the link or send the book to my mail id
Thanks
Esa
10-21-2006 11:15 PM
Esa,
You could check these guides in order to get a good knowlodge about IPCC.
If you are referring to IPCC Exoress, check this one:
http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80331ee7.pdf
If you are referring IPCC Enterprise, check this other:
Hope this helps,
Juan Luis
10-22-2006 06:20 AM
Hi Juan Thank you for your response.it is useful link where i can find info about IPCC.
regards
Esa
10-22-2006 07:30 AM
Hi Esa,
Here are some good guides for IPCC, which used to be known as CRA and CRS. The name has changed to IPCC but the purpose is still basically customer call centre applications;
Getting started with IPCC
Cisco IPCC Express Maintenance and Recovery Guide
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801bf503.shtml
Getting Started with Cisco Customer Response Applications
Hope this helps!
Rob
Please remember to rate helpful posts.....
10-22-2006 08:45 AM
hi Rob. Thank you for your help to send the link for IPCC.I have rated aswell.pls mail me ur mail id so that if i have doubts i can contact u. esa786@gmail.com
Regards
Esa
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