8k WAV files in UMR Failed folder - way to fix?

Unanswered Question
Oct 24th, 2006
User Badges:
  • Silver, 250 points or more

Any idea why now and then Unity makes 8k WAV files (corrupt) now and then? Unity 4.0(4) SR1 with Notes Integration.


Event Type: Error

Event Source: CiscoUnity_UMR

Event Category: UMR Thread Error

Event ID: 113

Date: 10/23/2006

Time: 10:18:10 AM

User: N/A

Computer: UNITY

Description:

A message with the subject:


Message from 5555555


to recipient John Doe could not be delivered and was moved to the failed directory. This can occur for several reasons: the recipient mailbox may be disabled or inaccessible, Cisco Unity may be having trouble connecting with the partner server, or the Cisco Unity messaging component may not be properly configured. If this condition persists, contact Cisco TAC. 0x00000DF0


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
carenas123 Mon, 10/30/2006 - 11:51
User Badges:
  • Silver, 250 points or more

This is seen in Cisco Unity 4.0(4) and earlier when integrated with Lotus Domino.This defect is fixed with Unity 4.0(5).The problem is that a registry setting is pointing to a distribution list that doesn't exist for Unity for Domino: HKLM\Software\Active Voice\Notifier\SystemMailboxNDRTarget.The default value for this entry is "unadressedmessages". This value needs to be changed to match a valid Domino distribution list. By default, when Unity is installed it creates a distribution list called "unadressedmessagesXXXXXXXX", where XXXXXXXX (not always 8 characters) is the Unity system ID. Check the Domino directory (Names.nsf) to find the actual name of the distribution list to use. After making the change to the registry, restart the UMR service.



Actions

This Discussion