We are making a script which it's first step is "for english press one now", otherwise continue with the script in spanish. When the call gets to a queue for an agent to take the call, while the call is queued we are going to play a prompt in spanish and if the person selected english at the beginning of the script we are going to play the same messagge but in english. The problem is that the client recuested that if the call stays in the queue for 45 seconds(all this time playing the prompt in a loop in english if selected english at the beginning of the prompt or in spanish if selected the other path of the script) then we should take the call out of the queue(which is playing the prompt) and send it to another extension. Is there a way to do this? I'm out of ideas already.
Thanks in advance,