Is there any possible way to use just Unity 4.1 and Call manager 4.1 to set up using call handlers (or by other means) a way of having a prompt that says:
'If you know the extension you are looking for please dial #'
and then the user is able to hit the '#' key and immediately type the extension they want to be transfered to and then be routed to that extension, regardless or whether that extension is a subscriber or not?
i.e. I hear the above message, I press #, then I press 1234 and then I get transfered to extension 1234 (and then it rings that phone of course).
I seem to find that using the distribution list you have to enter via first and or last name which is not what I'm looking for. I know this can be done in IPCC but I'm trying to avoid any complications if possible.
Any help is very much appreciated.