IP Phone Agent

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Rob Huffman Thu, 11/16/2006 - 13:41
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Hi Mike,


Every IP phone that will be used by an IP Phone Agent should be associated with the RM JTAPI Provider user...


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml#step3


The Cisco IP Interactive Call Distribution (ICD) Resource Manager (RM) uses a JTAPI user configured in Cisco CallManager to monitor agent phones, control agent states, and route and queue calls. You must create a Cisco CallManager user for the Resource Manager subsystem. You can use any name. However, if you name the user RMUser, it is meaningful and easy to remember.


From this doc;


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080223b87.shtml


Hope this helps!

Rob


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Chris Deren Thu, 11/16/2006 - 18:30
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The "telecaster" user is needed for Enterpise Data, if you don't use Enterprise Data screen pops then you don't have to worry about it. Even if you use Enterprise Data it seems to be working without the user, but from what I understand you need it.


HTH,


Chris



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