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Rebooting of Phone unpredictably.

Unanswered Question
Nov 27th, 2006
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Hi,

Suddenly all the phones were rebooted.

I received below errors on CCM publisher and Subscriber.

Event Type: Error

Event Source: Cisco IP Voice Media Streaming App

Event Category: None

Event ID: 3

Date: 11/27/2006

Time: 4:22:39 PM

User: N/A

Computer: KCMCS01

Description:

Error: kDeviceMgrRegisterKeepAliveResponseError - Cisco CallManager not responding.

Trace Name: [ANN][10.50.1.11]

App ID: Cisco IP Voice Media Streaming App

Cluster ID: KCMCS01-Cluster

Node ID: 10.50.1.10

Explanation: The specified Cisco CallManager is not responding to the keepalive message.

Recommended Action: Cisco CallManager may have gone down; check network connections.


Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date: 11/27/2006

Time: 4:22:39 PM

User: N/A

Computer: KCMCS02

Description:

The Cisco CallManager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.


When i checked all the services on server ,all necessary services recommended by cisco were up and running.

Also i checked in Control Center, all the services recommended by cisco were showing status as Active.


Kindly request all the experts of IPT community to please guide over the same.


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gogasca Mon, 11/27/2006 - 08:22
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  • Green, 3000 points or more

Please check to see if a Dr. Watson log file(C:\Documents and Settings\All

Users\Documents\DrWatson) was created during the time of the crash. This would be very

useful in determining the cause. Also, if the CCM and SDL traces were set to detailed

during the crash we will be able to use these as well. Here is a link on trace configuration:


http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_

note09186a0080094e89.shtml


Please confirm that CCM and SDL are set to detailed and if they are upload the log files

that were created at the time the issue occurred along with the Dr. Watson log file. If they are not set to detailed, please configure them to detailed for roubleshooting future occurrences.


Please include server model, OS version and CCM version

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