- Gold, 750 points or more
Welcome to the Cisco Networking Professionals Ask the Expert conversation for small and medium business. For a one-week period, small and medium business and technology leaders and Cisco engineers are available to continue discussing issues and ideas from scheduled live web broadcasts.
This is an opportunity to discuss with experts Felicia Ferranti and Peter Milligan how to extend your customer-facing workforce with expert, remote agents beyond the phone by adopting an integrated contact center. Felicia Ferranti, a voice over IP expert, has helped customers evaluate their short and long term requirements and successfully implemented the appropriate configuration of Cisco offerings. Peter Milligan, a product marketing manager in Cisco's Unified Communications Solutions Marketing group, focuses on marketing Cisco Customer Contact Solutions for the small to mid-market and commercial customer segments.
Remember to use the rating system to let Felicia and Peter know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through December 6, 2006. Visit this forum often to view responses to your questions and the questions of other community members.