ASK THE EXPERT- PROVIDE A BETTER CUSTOMER EXPERIENCE

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Nov 29th, 2006
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Welcome to the Cisco Networking Professionals Ask the Expert conversation for small and medium business. For a one-week period, small and medium business and technology leaders and Cisco engineers are available to continue discussing issues and ideas from scheduled live web broadcasts.


This is an opportunity to discuss with experts Felicia Ferranti and Peter Milligan how to extend your customer-facing workforce with expert, remote agents beyond the phone by adopting an integrated contact center. Felicia Ferranti, a voice over IP expert, has helped customers evaluate their short and long term requirements and successfully implemented the appropriate configuration of Cisco offerings. Peter Milligan, a product marketing manager in Cisco's Unified Communications Solutions Marketing group, focuses on marketing Cisco Customer Contact Solutions for the small to mid-market and commercial customer segments.


Remember to use the rating system to let Felicia and Peter know if you have received an adequate response.


They might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through December 6, 2006. Visit this forum often to view responses to your questions and the questions of other community members.

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bbaley Thu, 11/30/2006 - 10:45
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I am interested in skills based routing, what do I need to have in place to get started?

fferrant Tue, 12/05/2006 - 13:38
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You will need the basic Contact Center solutions. But to get you a specific parts list it would have to come from your local Sales Team, or Local Cisco Reseller, who can evaluate your current environment.

lisa.hall Fri, 12/01/2006 - 10:12
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The video demo said the solution was easy to install, define easy? Thks.

fferrant Tue, 12/05/2006 - 13:45
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A Cisco solution is designed to simplify the integration and deployment of Contact Centers. Therefore eliminating a need to spend extra money in integration and customization costs. A specific deplyment model can be designed and explained to you from the local Cisco Sales team, or an Authorized Cisco Partner.

fmeetz Mon, 12/04/2006 - 10:52
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How do you interface/what technology is needed to work with my existing systems?

pmilliga Tue, 12/05/2006 - 11:40
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Can you please describe your existing system in more detail?

fferrant Tue, 12/05/2006 - 13:47
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We are not able to answer this question specifically, as there are a few variables to your exisiting system that need to be considered. Your Local Cisco Sales Team or authorized Cisco Reseller, canassist you with a design specifically engineerd for your environment.

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