I have a large Call Center running IPPC Enterprise. I would like to know if it's possible to automatically set an agents work state to " ready" as soon as the agent logs into CAD. We are running into a reporting issue where an agent logs in but then waits several minutes to go ready. I would like to eliminate this problem by forcing them to go ready and not have the chance for the agent to screw around and be less productive.
Thanks for your help!