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Record communications

Unanswered Question
Dec 11th, 2006
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Hello,


With CCME + Unity Express AIM or with CCME + SSAM (Stonevoice), is it possible to have on the phones (7960) a button to record the current communication ?.


Example : I'm on the phone with a customer. He say that he buy my product, so I push the button and I record all the detail of his order.

At the end of the call, the record of the communication is send by e-mail.


Is it possible ? without another third-application ?

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Jeffrey Knuckle Fri, 04/03/2009 - 08:31
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CME Live record feature together with Integrated messaging will provide similar functionality natively without third party software.


Live record will allow you to record a call conversation as a voicemail and Integrated messaging will allow you to recieved the voicemail as an attachment in email.



https://www.myciscocommunity.com/docs/DOC-1415;jsessionid=F54F62F008B9BB9707F22D770B4CA513




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