IP Communicator

sdawson35 · ‎12-12-2006

Is there anybody that can help with support for this product ??

we would like to use it for our "home workers" but have some support issue's.

Scott.

gogasca · ‎12-12-2006

Yo may want to check Cisco Partner's link or

http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp

If you have some issues and have a valid Cisco Contract open a TAC Case.

Tim Smith · ‎12-12-2006

Hi Scott,

It's a pretty simple product to use.

If you dont have the resources internally, would suggest smartnet contract with each licence.

Or are you having a specific problem getting it installed and going?

Cheers,

Tim.

sdawson35 · ‎12-12-2006

Hi Tim,

Its pretty specific..........We cannot get the "services" page to display, all we get is what looks like a load of html code. Everything else is fine. We need the services page for extension mobility purposes.

Oh and its only the Win XP Pro machines that have this problem , the others run dinosaur Win2K and they are fine.

Scott.

davidgoude · ‎12-13-2006

Are you running a VPN client on all the boxes? I had an issue with a Checkpoint VPN client causing the same issue on the services page. I had to disable the VPN security policy, launch IPC, then re-enable the security policy. Once IPC had the file it needed, it was good to go, Services button and all.