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Agent login error

Unanswered Question
Jan 8th, 2007
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Hello,

We use cti agent desktop with ipcc(ivr icm hdb). Sometimes were problem with initializations of telephony subsystem in agent desktop --- ppAgentLoginError timeout expired. In what there can be a malfunction?

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daemon_sid Sun, 01/21/2007 - 20:45
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Hi,

May be your right, i didn't see this error no more. But i test this issue on my phone and no error. ( I login agent desktop on 7960 phone and unplug network after that i login in to ip communicator and it's ok -- may be it depends on PC)

Thank you for post.

daemon_sid Sun, 02/25/2007 - 21:15
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Hi,

Some times helps login and out on the same pc where agent work before. But sometimes it didn't

and we have error on icm CTIsrv

Invalid CTI message type = QUERY_AGENT_STATE_REQ

error E_CTI_INVALID_DIGITS field AgentExtension


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