01-15-2007 02:40 PM - edited 03-14-2019 12:26 AM
I have installed IPCCX 4.0 Standard Edition, I want to redirect the calls to diferent menus depending the country code. I need some help to know how to write this part of the script. The variable Calling Number Id is an string and I don't know how to get Country code.
Cheers
01-15-2007 04:34 PM
I solve the problem
01-15-2007 04:34 PM
Jorge,
I don't think there is a way to do this is IPCC Express Standard. The reason is because you need to be able to substring the country code from the full ANI.
In IPCCx Enhanced/Premium you can use the "Expressions Editor" under the "Set Variable Object" to substring the country code from the full ANI.
You would enter an expression like
= Set strCountryCode = strANI.substring(x,y)
where x would equal the first position of the country code & y would equal the number of characters.
This would give you a new string varible called "CountryCode".
01-15-2007 11:58 PM
I configure
Get call contact info CallingNumber id, then
set to another variable (long) the value on CallingNumber.
End if steps to check the number for exemple:
from 31000000000 to 31999999999 = Netherlands.
I only to do it for one country.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide