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CRS Node Manager Service Terminated Unexpectedly

e.groves
Level 1
Level 1

‎01-17-2007 04:06 PM - edited ‎03-14-2019 12:27 AM

I have a CRS server 4.5(2) and callmanager 5.0.4.1000-1. I received the following error in the system log: CRS Node Manager Service terminated unexpectedly. The event ID is 7031. Upon termination it restarted immediately so my agents were knocked out of their agent desktops for only a few minutes. I am performing a root cause analysis and I am unable to determine what caused this to occur. This is the only time this has happened since we installed this in September 2006. What could possibly be the cause and what logs should I be researching to determine this?

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ebreniz
Level 6
Level 6

‎01-24-2007 11:19 AM

Possible Cause

The Cisco CallManager service can crash because the service does not have enough resources such as CPU or memory to function. Generally, the CPU utilization in the server is 100 percent at that time.

Try:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00806b7ae2.html

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