don't think this is possible, but here goes: i have several multi-skilled agents. the agents are in multiple CSQs using skills-based routing. once an agent takes a calls in one CSQ, i need that same agent to not loose his place in the other CSQ. without this feature, the agent will not want to be in the special skills CSQ because when he answers a call, he will be bumped to the end of the regular CSQ. i don't want to change the skill level for the CSQ as this will just send an unfair amount of calls to the agent.
I have this problem too.