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Steven DiStefano
VIP Alumni
VIP Alumni

SNR Smart Application configuration and operation for UC500 using CCA.

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Ryan Sweet
Level 1
Level 1

Ran into an unexpected issue with SNR that it would be great to see explained in the lab. If you are using POTS lines into FXO ports on your UC box and using an external number for the mobility destination (e.g. a cellphone), then the system will NOT be able to pull the call back in and send it to the CUE voicemail. On a cellphone, the call will end up in the remote voicemail if unanswered.

Reference post here and document here.

Relevant section from document:

Call forwarding of unanswered calls, configured 
with the cfwd-noan keyword in the snr
 command, is not supported for PSTN calls from FXO trunks because the 
calls connect immediately. 
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