A CRA script was assigned to a specific language at the route point but it plays prompts in a different language

[TCC_2]

Core Issue

This problem can be caused by one of these situations:

• The system default language is set incorrectly.
• The language specified in the Set Contact step is incorrect.
• The language specified in the Play Prompt step is incorrect.

Resolution

To resolve this issue, perform these steps:

1. Verify that the system default language is set correctly.      
2. If the Set Contact step or the Play Prompt step is used, verify that the correct language is set.

For more information on resolving Cisco Customer Response Applications (CRA) and Customer Response Solutions (CRS), refer to these documents:

• Diagnosing and Correcting Cisco CRA Problems       

• Cisco IPCC Error Codes

Computer Telephony Integration (CTI) Port

CTI route point