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SBCS-Expert2
Level 4
Level 4

Welcome to the Unified Communications 500 (UC500) Software Download page. This page contains the most recent software for UC500 Series platform.

UC500 Software Packs
The UC500 Software Packs contains large zip files with all necessary files for the UC500 Series platform. The zip file contains multiple TAR/archive files for each component of the UC500, including the IOS image for the UC520 platform, IP Phone firmware files, UC500 call processing (CME) supporting files, and UC500 Voice Mail.

Two types of Software Packs are available;

General Availability (GA) is the recommended version for most customer deployments and is considered the most stable version available. A GA release is pre-installed on the UC500 shipped from Cisco.
GA releases are based on IOS T train releases and have had previous customer deployments using EA versions.

Early Adopter (EA) is a version where some new features (or hardware) are introduced, and the software has not had many customer deployments, and the software application could have issues. Based on IOS BU Special releases, Early Adopter versions are usually recommended for lab, demo or customer deployments where it is understood some risk exists for product or feature stability or functionality. Please note that not all new features in the EA pack are supported with CCA, manual CLI may be required with limited support by SB Support Center. 

Both the GA and EA releases are both fully supported by the Cisco Support groups.

UC500-CUE localization files
The CUE 3.0.3 localization files provide support for Mexican Spanish, French, US English, European Spanish, Latin American Spanish, British English, Canadian French, German, Italian, Danish, and Brazilian language.

IP Phone localization files
The IP Phone localization files provide support for languages, languages, network tones and cadences. The supported locales include Bulgarian, Chinese-Chinese, Chinese-Taiwanese, Croatian, Czech Republic, Danish, Dutch, Finnish, French, Greek, German, Hungarian, Italian, Japanese_Japan, Korean, Norwegian, Polish, Portugese-Brazil, Portugese-Portugese, Romania, Russian, Serbian Republic of Montenegro, Serbian Republic of Serbia, Slovakian, Slovenian, Spanish, Swedish, Turkey, UK English and US English.

Information on specialization can be found at http://www.cisco.com/go/specialization. For those partners that do not have one of these certifications should not download this software. End customers should work with their partners, or Cisco account teams if they are interested in deploying Cisco Unified Communications Manager Express.

Users that have a valid Cisco Service Contract are eligible to access current and future versions (if made available by Cisco) of software from Cisco. Partners that have not purchased a Service Contract for the Cisco UC520 are eligible to download the below UC500 files in order to obtain the current version of UC520 software within 30 days of the product purchase from Cisco or an authorized Cisco Partner. The intent is to give users an option to provide a current version of software for the UC520 upon the initial deployment of the product. Access to software for this purpose requires a valid Cisco.com account. Any future software update (if made available by Cisco) beyond the 30 day period of initial purchase from distribution requires a valid service contract.

By proceeding to download any files on this page, or by sending to another individual by uuencoded email transmission, you agree to abide by the terms and conditions set forth in Cisco's Software License Agreement.

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Comments
Dan Lukes
VIP Alumni
VIP Alumni

Software links above no longer works. The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions has been September 30, 2016. After this date, all support services for the product are unavailable, and the product becomes obsolete.

I just get an error on this page

Forbidden

You don't have permission to access /cgi-bin/swc/fileexg/main.cgi on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

jamesbos96602
Level 1
Level 1

cisco made in china dosent want support older devices as it dosent make them money. what is out dated for million doller busness is what 100k busenss can use. so they lock out all updates, 

do note cisco enter into a privite contrack with me on the cisco 6500 sup 720 wism2 card  wism would not athecate to any ap, in order for cisco get what they wanted i had crash the device . cisco agree to give me all updates for unit wich they did .do also note i am not a busness, throw i know there drives better they do, most of the deives uses certifices to athencate. throw this may now work allway, go to crypto use a cisco certific as tepmpate , only diffrece is u want add do not look at certifices date, i found in some cases this will work,   cisco hp ibm dell all own by china in fack some had removed some updated to there devices see 5 years ago most server software any one get free, not now so i filed ftc complant as cisco no longer supports the device as cisco no longer offers contracks for said device and same for all others name that by law that the up dates should be made open to end user as these up dates closes securty probems and in most all cases are needed. throw cisco hp ibm dell has openly refuse request for said files this is antirus probem it also is in volation of law that user can fix , to do so we need software firmware drivers, i love know ciscos expanation how u was so willing to get into a open contrack with me, under my conditions  i kind found it well put like this i was only one could give cisco information they neeed to fix the device

only one kind says something dose it not

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