Jabber Mac does not find telephone number for contacts
When performing a lookup for a contacts telephone number, the client returns a telephone number that is different than what is configured on that contact in Active Directory, or nothing at all.
Cisco Jabber for Mac 8.5.1
Cisco Unified Presence Server 8.5.1-10000-35
Active Directory LDAP integration
The BusinessPhoneNumber and/or PrimaryPhoneNumber attributes in CUPS is mapped to an attribute that doesn't exist. The LDAP User Fields are case sensitive, so ipphone (is not a valid attribute in LDAP) is not the same as ipPhone (is a valid attribute in LDAP).
- In CUPS Administration pages, go to Application > Cisco Unified Personal Communicator > Settings
- Scroll down to the CUPC LDAP Attribute Mapping table
- Update the entries in the LDAP User Fields column to valid LDAP attributes in your LDAP directory; specifically checking for case sensitivity
- Save the changes
- Relaunch the Jabber Client
Verify LDAP attributes case sensitivity when entering in the configuration on CUPS.