Jabber Mac does not find telephone number for contacts

Document

May 11, 2012 8:14 AM
May 11th, 2012

TITLE

Jabber Mac does not find telephone number for contacts

SYMPTOMS

When performing a lookup for a contacts telephone number, the client returns a telephone number that is different than what is configured on that contact in Active Directory, or nothing at all.

ENVIRONMENT

Cisco Jabber for Mac 8.5.1

Cisco Unified Presence Server 8.5.1-10000-35

Active Directory LDAP integration

CAUSES

The BusinessPhoneNumber and/or PrimaryPhoneNumber attributes in CUPS is mapped to an attribute that doesn't exist.  The LDAP User Fields are case sensitive, so ipphone (is not a valid attribute in LDAP) is not the same as ipPhone (is a valid attribute in LDAP).

RESOLUTION

  1. In CUPS Administration pages, go to Application > Cisco Unified Personal Communicator > Settings
  2. Scroll down to the CUPC LDAP Attribute Mapping table
  3. Update the entries in the LDAP User Fields column to valid LDAP attributes in your LDAP directory; specifically checking for case sensitivity
  4. Save the changes
  5. Relaunch the Jabber Client

PREVENTION

Verify LDAP attributes case sensitivity when entering in the configuration on CUPS.

RELATED TOPICS

N/A

Average Rating: 0 (0 ratings)

Comments

craig.pollitt Wed, 08/29/2012 - 09:39

Has anyone seen any issue with J4M on OS 10.8.1?  When I have Jabber 8.6.1 installed, it will not connect to the Directory Server at all (AD LDAP via 389).  If I install 8.6.4, then it connects to DS but does not populate telephone numbers correctly/at all.

I have someone on OS 10.6.8 using J4M 8.6.1 and this issue is not present.  Likewise, J4W 9.0.3 works fine.

Any ideas?

Thanks.

Craig L. Pollitt

Actions

Login or Register to take actions

This Document

Posted May 11, 2012 at 8:14 AM
Stats:
Comments:1 Avg. Rating:0
Views:2153 Contributors:1
Shares:0

Related Content

Documents Leaderboard