Custom Emoticons not displaying correctly in IM

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Sun, 05/20/2012 - 17:26
May 20th, 2012
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TITLE


Custom Emoticons not displaying correctly in IM



SYMPTOMS


When an end user who has created Custom Emoticon on their PC sends IM to any other user and enters that emoticon, the receiver only gets the DefaultKey and not the IMAGE itself of the Custom Emoticon created.


-User A defines a custom emoticon in emoticonDefs.xml. The custom emoticon definition exists only on User A's local file system.


-User A sends that custom emoticon to User B.


-User B receives only the default key for the custom emoticon. User B does not receive the icon.


ENVIRONMENT


Cisco Jabber for Windows



CAUSES


Individual user modified the "emoticonDefs.xml" and placed it in Custom Emoticon

%USERPROFILE%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\CustomEmoticons


The emoficonsDef.xml file only applies to the local machine, not to remote parties.



RESOLUTION


Place that same emoticonDefs.xml in the receivers %userprofile% folder



PREVENTION


Make sure that the emotionDefs.xml is the same across the deployment



RELATED TOPICS


http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0110.html#task_90A8AB231F47483B9A1C6F5CB5D314F8


To enhance this functionality, the following feature enhancement request has been created so that we can allow our individual users to use unique Emoticons not deployed company wide:


CSCtz87726 Cisco Jabber for Windows should allow Custom Emoticons Unique to Users

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtz87726

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