No "Edit My Profile" Option in Cisco Jabber

Document

Mon, 06/11/2012 - 06:20
May 20th, 2012

TITLE

End Users not able to Edit their Profiles from Cisco Jabber

SYMPTOMS

The option "Edit My Profile" is missing from the File Menu

ENVIRONMENT

Cloud Deployment. WebEx Node

CAUSES

Edit my profile feature will only appear if the user has the appropriate WebEx policy.

RESOLUTION

In the WebEx Connect Administrator Tool the admin needs to assign the user the "Allow user to edit profile" policy.

PREVENTION

Make sure users are part of the WebEx policy "Allow user to edit profile"

RELATED TOPICS

N/A

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szelenka Fri, 06/08/2012 - 13:17

on-prem users don't have a profile to edit, so that option will not show up.

What settings are you looking for in the profile for the on-prem users to be able to edit?

szelenka Mon, 06/11/2012 - 06:20

For CUPS, the contact images and directory information are stored on a different web server than CUPS so there's no standards based approach or logical path for end-users to be able to post or write images to this 3rd party web server to change or overwrite their image.  The good news is that this allows the IT Staff more control over what images show up for the end-users, which HR and Legal departments love.

However, if this is a concern for your environment, you could create a customized page and integrate it into the Jabber client (by using the Jabber SDK or using the custom embeded tabs) to allow your end-users to be able to upload any image they want to your 3rd party web server which Jabber then syncs with through the settings in the jabber-config.xml file.

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