Cisco Jabber for Windows Not Connecting to Voice Mail

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Sun, 05/20/2012 - 21:43
May 20th, 2012

TITLE

Cisco Jabber for Windows Not Connecting to Voice Mail

SYMPTOMS

Under File -> Options -> Phone Accounts -> Voicemail, getting "Invalid username or password"

If no Voicemail section is being displayed, then on CUPS Admin Page -> Application -> Jabber -> Settings, "Credential Source for Voice Mail" is probably set to CUP

ENVIRONMENT

Cisco Jabber for Windows (CUPS Deployment)

CAUSES

User entering AD Password instead of Web Application password (If uses in UC are not integrated with LDAP)

RESOLUTION

If users in UC are not integrated with LDAP, when you goto UC Admin Page -> Users -> Settings -> Change Password, from the drop down, you'll notice "Web Application" password. Reset that and enter that in Cisco Jabber Voicemail Credentials section.

If User is integrated with LDAP and it still fails, then OS Secure Mode is probably set to Enforcing on Unity Connection

This will result in Defect CSCty05524 "UC 8.6.2.21009-1 IMAP Authentication failed when using LDAP directory."

Then to resolve this

    Switch the SELinux mode to permissive using the following CLI command:

    utils os secure permissive

    OR

    Upgrade to the last version of CUC as it has been fixed in version 8.6.2.21900.5

    Restart IMAP Server on UC

PREVENTION

N/A

RELATED TOPICS

CSCty05524 "UC 8.6.2.21009-1 IMAP Authentication failed when using LDAP directory."

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCty05524

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