ASA: ASDM Launcher version 1.5(53) fails to connect


Tue, 05/13/2014 - 13:23
May 21st, 2012

Table of Contents 


ASDM Launcher fails to connect to ASA and stuck into the following message "Contacting the device. Please wait..."


ASDM Launcher is version 1.5(53) that is bundled on latest ASDM 6.4.5 interim release. e.g. and


Remove "aaa authentication http console local" if possible  - Or launch ASDM via https from the browser


This behavior is identified as a bug CSCtt45397. Please upgrade the ASDM to 6.4(5.206) or above.

mrstrategicservices Tue, 05/13/2014 - 13:23

I just purchased a Cisco ASA 5505 with this exact same problem.  Your recommendation was to upgrade the ASDM.  When I contacted Cisco support to download this, I was told I had to purchase a service contract to download it.  This was a brand new ASA in it's original packaging.  It came with a software that had a bug in it and Cisco expects me to purchase a service contract to fix it.  I will definitely think twice before purchasing another Cisco device.

- A very unhappy customer.


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